The Customer Service Representative (CSR) serves as the first point of contact for customers, providing assistance with inquiries, resolving issues, and ensuring a positive customer experience. This role involves handling communications across phone, email, chat, or in-person channels while maintaining professionalism and efficiency.
Respond to customer inquiries promptly via phone, email, chat, or in person.
Provide product and service information to customers.
Resolve customer complaints and issues with patience and professionalism.
Process orders, forms, applications, and requests.
Maintain customer records by updating account information.
Escalate complex issues to the appropriate departments or supervisors.
Follow communication procedures, guidelines, and policies.
Identify and assess customers' needs to achieve satisfaction.
Participate in training sessions to stay updated on products, services, and policies.
Meet or exceed customer service performance metrics.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.